New Report by FarrPoint Proactive Telecare Services

In late 2019 FarrPoint completed a Review of Telecare Call Handling. The review established the call handling arrangements currently used in Scotland and recommended several improvements to the scope of telecare services and how they are delivered. One of these recommended improvements was for telecare partnerships to offer proactive services. 

The Scottish Government and COSLA commissioned Farrpoint to conduct further investigation into proactive services. Given the introduction of wellbeing calls by many telecare services during the Covid outbreak, the report focuses primarily on outbound calling.
The objectives were to: 

  • Establish the potential scope of proactive telecare service(s) in Scotland.
  • Determine the benefits offered by the services from a service user, service provider, and wider health & care perspective.
  • Examine how proactive services could be implemented within the existing Scottish telecare call handling arrangements.
Summary of Study and Final Report

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