Margaret Whoriskey, Head of Technology Enabled Care and Digital Healthcare Innovation and Catriona Macaulay, Chief Design Officer, Scottish Government

Using TEC to Redesign Services

Transforming Local Systems Pathfinder Projects

On Monday 17 June 2019 over 65 attendees came to the COSLA HQ in Edinburgh for the Scottish Technology Enabled Care (TEC) Transforming Local Systems Pathfinders Launch event, Chaired by Christine McLaughlin, Chief Finance Officer NHS Scotland and Director of Health Finance, Corporate Governance and Value, Scottish Government.

Attendees came together from the 4 Scottish Health and Social Care Partnership areas which are taking forward TEC Pathfinder projects:

  • Aberdeen City – examining current recovery pathways for survivors of abuse to identify areas of support and integrate services more closely;
  • East Ayrshire – empowering people aged 65+ in the Irvine Valley area to design of services, with technology as a key enabler;
  • Highland- transforming respiratory care pathways with service users to support people to self-manage and to utilise technology appropriately;
  • Midlothian– building on existing achievements and working with users and partners to transform frailty support services.

The TEC Pathfinders approach utilises the Scottish Approach to Service Design, to work in a way which ensures that service users are involved in the design of their services. 

Margaret Whoriskey, Head of Technology Enabled Care and Digital Healthcare Innovation and Catriona Macaulay, Chief Design Officer, Scottish Government, two of the finalists in the 2019 Digital Leader category for DL100, welcomed the attendees to the Launch. Reflecting the cross-sectoral level of interest in this work, the attendees included representatives from 7 Scottish Government Directorates, Health Improvement Scotland iHub, the Scottish Local Government Digital Office, Nesta, NHS Education for Scotland, Housing and Voluntary Sector organisations attended. 

Malcom Wright, Director General Health and Social Care and Chief Executive of NHS Scotland, Scottish Government, spoke to attendees about thinking differently and about remote areas being valuable testbeds for innovation from which others can learn.

Each of the Pathfinder areas gave a snapshot presentation, highlighting the ways they have been working and are planning to work, embedding the Scottish Approach to Service Design in their approach.

A World Café session, looking at different aspects of the Pathfinders project, was introduced by Catriona Macaulay and was followed by a panel discussion which incorporated some of the feedback. Chaired by Colin Cook, Director for Digital, Scottish Government, the Panel members were: Nigel Henderson, Chief Executive, Penumbra; Colette Mackenzie, Associate Director Service Transformation, NHS NSS; Janette Hughes, Head of planning and performance, Digital Health and Care Institute; Martyn Wallace, Chief Digital Officer, Digital Office, Scottish Government and 

Sally Shaw, Chief Officer, Orkney Health and Care.  The challenges and opportunities for citizens and for services to work collaboratively in a way which allows the space to develop services which are co-designed were discussed. 

Webinar – Technology Enabled Care (TEC) Transforming Local Systems Pathfinders

Following the Launch event on 17 June in Edinburgh, Margaret Whoriskey, Head of Technology Enabled Care and Digital Healthcare Innovation and Catriona Macaulay, Chief Design Officer, Scottish Government, two of the finalists in this year’s Digital Leader category for DL100, were joined by Erik Sutherland,Senior Manager – Planning & Performance, East Ayrshire Health and Social Care Partnership, to deliver a webinar which was recorded and will be accessible on-demand for all those interested in this approach to listen to and consider.

30 participants joined the webinar on the day. The approach which the Pathfinders work is using, specifically, the co-design of services using the Scottish Approach to Service Design and the partnership working model have resulted in a high level of interest from those interested in cross-sectoral working and service improvement. The presenters introduced the Technology Enabled Care Pathfinders project, the background and the areas which the 4 Pathfinder projects are going to be working with service users. Going on to give an overview of the Scottish Approach to Service Design and why it is so relevant in this context. The final presenter Erik Sutherland, Senior Manager – Planning & Performance, East Ayrshire Health and Social Care Partnership, then gave an insight into the work done so far and plans underway for East Ayrshire as a TEC Pathfinder site. In the final part of the webinar a number of questions were put to the speakers. This innovative approach and the ways of thinking about service development, starting with the problem, not the solution and involving the service user in the design of services are something all who joined are keen to follow as it develops. 

To find out more follow along on Twitter

@TECScotland @DigiCare4Scot @Digitalscots @MgtWhoriskey @operanomad

Share this