Digital Health and Care Services

A new national helpline is being set up to provide essential assistance to those who don’t have a network of support but who are at high risk of contracting COVID-19.

As part of the COVID-19 response, the Connecting Scotland Initiative
is being delivered by the Scottish Government, in partnership with local authorities, Healthcare Improvement Scotland, The Scottish Council for Voluntary Organisations (SCVO) and the digital and IT sectors led by ScotlandIS. It is also supported by Microsoft, Leidos, the Data Lab, Accenture and Gartner. It aims to connect up to 9,000 more people on low incomes who are considered clinically at high risk so they can access services and support and connect with friends and family during COVID-19. Are you an organisation working with vulnerable individuals and families? Are you an individual looking to help and support someone to get online?

Care Inspectorate and Scottish Government Technology Enabled Care team – New report tells how Near Me worked in lockdown.

Care Inspectorate Coronavirus Guidance for Services

CHAS Launches the UK’s First Virtual Children’s Hospice to support children with life-shortening conditions and their families during the coronavirus crisis.

Clinical Specialty Guidance – The clinical specialty guidance describes specific considerations for use of Near Me in a particular specialty, and is designed to supplement the general guidance.

Coronavirus (COVID-19): clinical and practice guidance for adult care homes Updated 15.05.2020

COVID Symptom Tracking app. (see webinar on this subject below) Developed in collaboration with scientists from King’s College London.

COVID-19 Telecare – the latest update from Telecare and service continuity during the COVID-19 pandemic.

COVID-19 Telecare Update. Produced by the Scottish Government TEC Programme, TEC in Housing and Digital Telecare for Scottish Local Government

Critical Care Recovery website developed by researchers, health care staff, patients,  family members and developers. Sections on: Intensive Care, Wards, Getting Home and Moving On.

Digital Telecare for Scottish Local Government COVID-19 Telecare Service Continuity Guidance

European Commission adopts recommendation to support COVID-19 exit strategies through mobile data and apps.

EU Update – How are countries using digital tools in responding to COVID-19?

Funding to help with additional COVID-19 costs for the social care sector deal with the financial implications of coronavirus (COVID-19) has been confirmed.

Healthcare Improvement Scotland are identifying reliable resources for NHSScotland in the COVID-19 pandemic. A weekly update is available.

Healthcare Improvement Scotland – Community Engagement update on Virtual Visiting – Technology is allowing people to stay in contact with friends and family who are in hospital.

Health Protection Scotland COVID-19 information 

Home and Mobile Health Monitoring Update. Including information on the work (in partnership with colleagues from DHI, NHS NSS) and the Remote Monitoring COVID-19 Response Group  to complete a market survey exercise to better understand how the many remote monitoring solutions available to us might best support the response to and recovery from COVID-19.

In December 2019, the Scottish Government launched the Neurological care and support: framework for action 2020-2025 and announced funding over 5 years to deliver the Framework’s commitments. Proposals are invited linked to implementing the Neurological Framework. The Framework includes Commitment 8: “We will work to improve the use of digital technology to ensure that integrated services seamlessly meet the needs of people with neurological conditions and those who provide care and support to them.” Details here

Near Me Clinical Specialty Guidance. The clinical specialty guidance describes specific considerations for use of Near Me in a particular specialty and is designed to supplement the general guidance.

Near Me Public website

New COVID-19 digital assessment tool replaces a paper form – providing secure, consistent record of patient data.

New mental health support In addition to the support outlined in Update no.1, the new investment includes funding to expand of the Distress Brief Intervention (DBI) programme to help people in distress, and the launch of a new mental health marketing campaign.

New – National Wellbeing Hub for staff working in health or social services in Scotland. The hub is for staff, carers, volunteers and their families to access a range of self-care and wellbeing resources designed to aid resilience as the whole workforce responds to the impact of coronavirus (COVID-19).  On Twitter follow: @PRoMISScot

NHS Fife helping connect families separated by Covid-19

North Atlantic Corona Challenge  launched 20.05.2020  A 48 Hour Online Challenge to Tackle the COVID-19 Crisis 29-31 MAY 2020 Organized by Nordic Atlantic Cooperation (NORA) and Highlands and Islands Enterprise (HIE). Themes: #SAVELIVES #SAVEBUSINESSES #SAVECOMMUNITIES
Registration is open until 28 May 2020. For more information go to:

OpenEyes, the new emergency eyecare system for Scotland is live in NHS Grampian and NHS Forth Valley. It will allow health – hospital and community clinicians to work together with the same records.

ORCHA – Free COVID-19 Health & Care App Formulary and Free Recommendation Tool for 3 months.

Remote GP consultations being escalated – press release on NHS Near Me

Royal College of Speech and Language Therapy – Restoring services and keeping everyone safe: Framework to support decision making 29.05.2020

Royal College of Speech and Language Therapy – Telehealth Guidance

Scotland’s digital health and care response to COVID-19 – outlining work which has been undertaken to rapidly deliver fit for purpose digital services to combat COVID19.

Scottish Government Digital Health and Care Directorate response to COVID-19 – expanding video enabled services NHS Near Me

Scottish Social Services Council – Guidance to help social workers respond to COVID-19

SCVO – new “How To” Guides:

SCVO have been supporting organisations to find new ways to deliver services and to support employees and users to adapt to digital and remote working.
Digital services – This guide details the main topics you need to explore when you move your services to digital channels.
Remote working – This guide will help you give your best support to employees and volunteers to empower them to do their best work from home.
Digital inclusion – This guide will help any organisation delivering digital inclusion projects.

Simon Community – Get Connected Pilot success

Subscribe free for Care Inspectorate updates
The Care Inspectorate publishes a free monthly newsletter, Care News and is also currently publishing daily Provider Updates to keep registered care services up to date with developments, information and guidance during the pandemic. Although the Provider Update is primarily aimed at care services, anyone can sign up to receive them. You can sign up for Care News and ensure you include provider alerts in your preferences here

The COVID-19 Health Systems Response Monitor (HSRM) collects and organizes information on how countries’ health systems are responding to the crisis. It currently includes information for most of the countries in the WHO European Region, including all EU countries.

The Scottish Mental Health Service for Deaf People and the use of Near Me

The team behind Near Me (video enabled consultation) have launched an engagement exercise to find out what people think about how the system might be improved for the future. Please complete the survey, if you or your family and friends have used Near Me.

Updated COVID-19 resources on Young Scot – advice on health, wellbeing, staying safe in-person and online and coping with conflict.

Video enabled consultation – NHS Near Me Implementation Guidance for different settings available. Public website:

Video Enabled Services – Near Me –BBC News Coverage 20.04.2020

Video Enabled Services – Vision for Near Me (May 2020) This document describes the vision for how Near Me video consulting will be used in health and care services in Scotland. It is designed to inform plans within local organisations, and is endorsed by the Cabinet Secretary and Scottish Government.

WHO launches a chatbot on Facebook Messenger to combat COVID-19 misinformation

YooToo – Caring for unpaid carers. YooToo is a collaborative care app aimed at providing support for those caring for someone older, ill or disabled. Designed in collaboration with funding from the Scottish Government’s Innovation Fund.

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