This programme of work aims to achieve greater consistency in telecare service practice and delivery where this will benefit people in receipt of telecare, telecare service providers and the wider system.
This work programme is in response to the findings of the Telecare Feasibility Study Report 2017 and the Review of Telecare Call Handling Services.
Work streams currently underway include:
- Co-creating a prototype quality standard focusing on telecare access, assessment and review
- Standardising operating procedures between telecare alarm receiving centres and the Scottish Ambulance Service Control Centre
- Co-creating good practice guidance for telecare services working with the Scottish Fire and Rescue Service
- Identifying and defining a common telecare minimum data set for Scotland (this is part of the Telecare Data Programme)
Recent updates
TEC documents
- Telecare Feasibility Study. Feasibility study for the provision of universal telecare services for the over 75s (2017)
- Reports of the Review of Telecare Call Handling Services (2020)
- Good Practice Guide to Telecare Asset Management (November 2015)
- TSA Good Practice Guide – Improve Service Delivery
- Access to Service Users' Homes – Good Practice Guide
- Safer Walking – Guidance Note