Telecare

TEC Telecare works in partnership with the Local Government Digital Office and TEC in Housing, and engages with telecare service providers, citizens and other key stakeholders to provide leadership and support to drive continuous improvement, transformation and innovation in telecare deployment and service delivery.

By TEC Team, Mon, 08/03/2021

Telecare Benchmarking Impact Report 2019/20

Scotland’s Housing Network (SHN) have been providing benchmarking services to Scotland’s Technology Enabled Care (TEC) programme since 2017. Telecare benchmarking workshops are held quarterly for Health and Social Care Partnerships (HSCPs) that are either actively participating in the telecare benchmarking programme, or are interested in doing so.

The Impact Report attached below details the benchmarking findings for 2019/20.

Doreen Watson

As an independent consultant, I’ve worked as a Telecare Advisor on behalf of the Technology Enabled Care Programme and the Joint Improvement Team since 2011.

I previously worked for 23 years in Social Work as a service manager providing a range of 24 hour care and support services which included community alarm, telecare & telehealth, rapid response, (joint service health and social work), overnight home care and out of hours home care services.

By TEC Team, Fri, 08/01/2021

Proactive Telecare Services

In late 2019 FarrPoint completed a review into Telecare Call Handling. The review established the call handling arrangements currently used in Scotland and recommended several improvements to the scope of telecare services and how they are delivered. One of these recommended improvements was for telecare partnerships to offer proactive services.

This study was commissioned to complete further investigation into proactive services. It objectives were to establish:

By TEC Team, Mon, 08/06/2020

Access to Service Users' Homes for Telecare Response

This document sets out good practice to improve service delivery in the implementation of care, support and emergency response services associated with the delivery of telehealth and telecare services.

By TEC Team, Tue, 05/05/2020

Proactive Outbound Calling to Telecare Service Users During the COVID-19 Outbreak

One of the recommendations in the TEC Programme/Local Government Digital Office Telecare Service Continuity and COVID-19 guidance (20.03.20) was that Telecare Service Providers (TSPs) consider outbound calling to support vulnerable service users who are self-isolating and may be experiencing a reduction in contact with services, friends and family.

This report sets out information, compiled by the TEC Programme, on the approach TSPs have been taking to outbound calling during the COVID-19 outbreak.

By TEC Team, Mon, 24/02/2020

TEC Programme Falls Films

Anyone can fall, and every fall is different. These two short films to help people find out what to do if they fall, or if they’re helping someone who has fallen.

By TEC Team, Fri, 17/01/2020

Scottish Government and COSLA publish Telecare Call Handling Reports

Review of Telecare Call Handling Services

Telecare continues to represent a vital means of providing care and support at home in Scotland. Previous studies conducted by Farrpoint and Deloitte identified considerable variation in the approaches to call handling taken across Scotland, and recommended further analysis.

The Scottish Government and COSLA commissioned Farrpoint to conduct this further analysis through a review of telecare call handling services. Following this review, we are pleased to include below, a letter from Margaret Whoriskey and John Wood, along with part 1 and 2 of the final report.

By TEC Team, Wed, 08/01/2020

Telecare Benchmarking Information

Telecare Benchmarking is funded by the Scottish Government’s Technology Enabled Care (TEC) Programme and is delivered in partnership with Scotland’s Housing Network (SHN).

By TEC Team, Thu, 04/10/2018

Telecare Annual Data Report for Scotland 2017

Our second Scottish Annual Telecare Data Report, covering January – December 2017, addresses the following key deliverable within the Scottish Government’s Technology Enabled Care (TEC) Programme:

Develop a national data monitoring repository/information system which supports the use of TEC data as part of local service planning and routine care management

By TEC Team, Wed, 30/08/2017

Telecare Feasibility Study

Feasibility study for the provision of universal telecare services for the over 75s.

Telecare