Phase 2 of Proactive Telecare Outbound Calling Tests of Change is now complete and the evaluation which was run in parallel with the project has now been published.
The evaluation was commissioned and jointly funded by the Digital Health & Care Innovation Centre (DHI) and the TEC Programme. The evaluation was carried out by the University of the West of Scotland.
The University of the West of Scotland have completed their evaluation report on Phase 1 and Phase 2 of the Proactive Telecare Outbound Calling Tests of Change Project.
This is the evaluation summary report which highlights the impact; feasibility; readiness to scale; and customer, carer and staff experience feedback as well as the full evaluation report.
This evaluation was commissioned and jointly funded by the Digital Health & Care Innovation Centre (DHI) and the TEC Programme.
In Phase One, three test sites developed and delivered targeted, proactive wellbeing calls, and aimed to identify factors that are critical for a person-centred, strengths-based, safe and effective approach. Â
The focus was on identifying and recruiting their target population, personalising their approach to calls, risk identification and management, staff development, training and support, and liaising, referring and sign-posting to other services and community supports.Â
Proactive Telecare Outbound Calling phase 1 interim evaluation report from University of West of Scotland.
We are now in Phase 2 of this project and hope to have the full evaluation published by end of Nov 22.
The Reimagining Telecare programme of work aims to provide national leadership, and support for telecare service providers during a period of significant change. Opportunities will present for service integration, re-design and transformation as telecare services transition to digital and the recommendations from the Independent Review of Adult Social Care in Scotland are taken forward.
Please get in touch with us at nss.tec@nhs.scot with any questions, comments or if you would like further information.