Telecare Services in Scotland are in a period of change. As they move towards using digital phone lines, new equipment and the possible inclusion of consumer technologies, there are opportunities for services to deliver in a different way, making sure that they are meeting the needs of their customers now, and into the future.
On 12th July 2023, the Telecare Information Framework for Scotland (TIF) was launched.Â
The framework, formerly known as the Scottish Telecare Minimum Dataset, comprises an agreed core set of defined fields which capture information that illustrates how people use telecare services. The intelligence which can be gleaned from the data in the framework will help services to:
The Framework, formerly termed the Scottish Telecare Minimum Dataset, comprises an agreed core set of defined fields which capture information that illustrates how people use telecare services. The intelligence which can be gleaned from the data in the Framework will help services to:
Telecare Services in Scotland are in a period of change. As they move towards using digital phone lines, new equipment and the possible inclusion of consumer technologies, there are opportunities for services to deliver in a different way, making sure that they are meeting the needs of their customers now, and into the future.
Phase 2 of Proactive Telecare Outbound Calling Tests of Change is now complete and the evaluation which was run in parallel with the project has now been published.
The evaluation was commissioned and jointly funded by the Digital Health & Care Innovation Centre (DHI) and the TEC Programme. The evaluation was carried out by the University of the West of Scotland.
The University of the West of Scotland have completed their evaluation report on Phase 1 and Phase 2 of the Proactive Telecare Outbound Calling Tests of Change Project.
This is the evaluation summary report which highlights the impact; feasibility; readiness to scale; and customer, carer and staff experience feedback as well as the full evaluation report.
This evaluation was commissioned and jointly funded by the Digital Health & Care Innovation Centre (DHI) and the TEC Programme.
