Telecare

Michael Gillespie, speaking about joined-up working within Glasgow City HSCP.

This Briefing Note has been developed to align with Scottish Government measures to support the current system pressures.

University of Strathclyde Research - the experience of older people receiving telecare services during the COVID-19 pandemic

In 2021, a research project led by the University of Strathclyde's School of Social Work and Social Policy, explored how telecare services have been experienced by older people during the COVID-19 pandemic. People using telecare services in three areas of Scotland were asked about service changes they had experienced, their use of wider technology, and keeping connected during periods of lockdown.

Welcome to the December 2021 Technology Enabled Care (TEC) Telecare Update. 

A general summary and update on the telecare work streams that are currently being progressed by TEC:

Telecare continues to represent a vital means of providing care and support at home in Scotland. Previous studies conducted by Farrpoint and Deloitte identified considerable variation in the approaches to call handling taken across Scotland, and recommended further analysis.

The Scottish Government and COSLA commissioned Farrpoint to conduct this further analysis through a review of telecare call handling services. Following this review, we are pleased to include below, a letter from Margaret Whoriskey and John Wood, along with part 1 and 2 of the final report.

Danielle Roxburgh, Rapid Access Team Lead, East Renfrewshire HSCP, talking about this service which deals with short-term, focussed support for people with less complex needs, the opportunities for self-management and the impact of early intervention.

This Briefing Note has been developed to align with Scottish Government measures to support the current system pressures.

Janine Bain, East Ayrshire Smart Supports Team, talking about the benefits gained from appropriate use of technology and the importance of embedding it with colleagues and supporting them to upskill.

The Smart Supports Team sits within the Thinking Differently Team at East Ayrshire HSCP. They support individuals and their colleagues to understand and use technology solutions where the standard or enhanced telecare offer may not be suitable.