If you want to see someone immediately, perhaps moving up from a telephone consultation, you can use the Consult Now feature. If Consult Now is turned on for the waiting area, you will see a separate tab. From here you can invite a caller to join you, this sends a link via email or text to the caller. With just a few clicks they are brought directly into the video call with you bypassing the normal waiting area.
Here is a brief introduction to Consult Now and if you want to use this feature please click here to access a guide.
In the video below Dr Marguerite Smith describes how she uses Consult Now to quickly move from a telephone consultation to a video call.
In the second video Dr Paul Baughan describes how and when he uses Consult Now to quickly and easily escalate a phone call to a video consultation to make a diagnosis. This enabled the patient to commence self managed treatment and freed up an in person appointment for Dr Baughan to use for somebody else.