If you want to see someone immediately, perhaps moving up from a telephone consultation, you can use the Consult Now feature. If Consult Now is turned on for the waiting area, you will see a separate tab. From here you can invite a caller to join you, this sends a link via email or text to the caller. With just a few clicks they are brought directly into the video call with you bypassing the normal waiting area.
In the video below Dr Marguerite Smith describes how she uses Consult Now to quickly move from a telephone consultation to a video call.
In the second video Dr Paul Baughan describes how and when he uses Consult Now to quickly and easily escalate a phone call to a video consultation to make a diagnosis. This enabled the patient to commence self managed treatment and freed up an in person appointment for Dr Baughan to use for somebody else.