Transforming Local Systems Pathfinder Programme

.....a new approach to designing services: transforming local systems with TEC in mind.

About the Transforming Local Systems Pathfinder Programme

• The Transforming Local Systems Pathfinder Programme is adopting the Scottish Approach to Service Design (SAtSD).
• Its aim is to help local partnerships to design preventative and (where appropriate) digitally enabled services and supports and self management approaches with and for citizens.
• Four Pathfinder areas were selected to participate in a three-year programme from April 2019 to test this design-led approach in relation to an important aspect of system transformation across their health and social care partnerships.
• Each Pathfinder is working with a different grouping of citizens, including their families, carers and staff. They are working as a partnership across local authority, NHS, third and independent sector agencies.

Our Partners:

Partner Logo of TEC Transforming Local Systems

The Pathfinder Programme is being delivered as a collaboration between the Scottish Government’s Digital Health and Care Directorate through the TEC Programme, Healthcare Improvement Scotland’s ihub, the Office of the Chief Designer, Scottish Government Mental Health & Social Care Directorate and the Digital Office for Local Government.

Our Pathfinders:

The four Pathfinders are named below along with their named partners in other areas which are listed with further information about each Pathfinder project.

Pathfinder Map - Aberdeen City , East Ayrshire, Highland, Midlothian; Named Partners: East Renfrewshire, NHS Ayrshire & Arran, Orkney, South Lanarkshire, Western Isles

Aberdeen City (Named Partner - Western Isles/Na h-Eilean Siar): Improve services for survivors of abuse and define how digital infrastructure and TEC can support service providers in delivering effective outcomes.

East Ayrshire (Named Partner - East Renfrewshire & Orkney): Whole system TEC to support frail older people to live at home & self-manage in a defined locality (Irvine Valley) building on existing peer mentoring. Think TEC first.

Highland (Named Partner - NHS Ayrshire & Arran): Redesign breathlessness response to increase consistency, reduce fragmentation and use technology to reduce travel, exacerbation and improve self-management.

Midlothian (Named Partner - South Lanarkshire): Improve the experience of people with frailty, their families, carers and staff by incorporating TEC/digital design in transforming care and addressing structural barriers.

National Team support and the Scottish Approach to Service Design:

To support the pathfinders, we have developed, and continue to test, a model of national support. This includes a national team drawn from Scottish Government and ihub providing service design coaching and skills development, knowledge exchange, links to TEC expertise and the development and sharing of materials and tools.

Scottish Approach to Service Design Double Diamond

The Senior Service Designer on the National Team has delivered bespoke
Develop workshops in Ideation and Prototyping with our Pathfinders and has been following this up with individual coaching support where appropriate.

To find out more follow along on Twitter

Meet the team

Project Support Officer
Transforming Local Systems Lead