.....a new approach to designing services: transforming local systems with TEC in mind.
About the Transforming Local Systems Pathfinder Programme
• The Transforming Local Systems Pathfinder Programme adopted the Scottish Approach to Service Design (SAtSD).
• Its aim was to help local partnerships to design preventative and (where appropriate) digitally enabled services and supports and self management approaches with and for citizens.
• Four Pathfinder areas were selected to participate in a three-year programme from April 2019 to test this design-led approach in relation to an important aspect of system transformation across their health and social care partnerships.
• Each Pathfinder worked with a different grouping of citizens, including their families, carers and staff. They worked as a partnership across local authority, NHS, third and independent sector agencies.
The Pathfinder Programme was delivered as a collaboration between the Scottish Government’s Digital Health and Care Directorate through the TEC Programme, Healthcare Improvement Scotland’s ihub, the Office of the Chief Designer, Scottish Government Mental Health & Social Care Directorate and the Digital Office for Local Government.
The four Pathfinders are named below along with their named partners in other areas which are listed with further information about each Pathfinder project.
Aberdeen City (Named Partner - Western Isles/Na h-Eilean Siar.:
AIM: To understand how Technology Enabled Care (TEC) can play a role in supporting the delivery of multi-agency services for people, aged 18+ who experience domestic abuse.
East Ayrshire (Named Partner - East Renfrewshire & Orkney).
AIM: To use TEC as a key enabler to fully transform health and social care provision for people with long term health conditions living in the Irvine Valley
Highland (Named Partner - NHS Ayrshire & Arran).
AIM: To transform the Highland Respiratory Care pathway towards a pathway that is truly patient centred, by co-designing it with patients and all those who either use or provide respiratory services from the outset.
Midlothian (Named Partner - South Lanarkshire).
AIM: To transform traditional models of care to enable the increasing numbers of people living with frailty to achieve their best possible quality of life.
National Team support and the Scottish Approach to Service Design:
To support the pathfinders, we developed, and continued to test, a model of national support. This included a national team drawn from Scottish Government and ihub providing service design coaching and skills development, knowledge exchange, links to TEC expertise and the development and sharing of materials and tools.
The Senior Service Designer on the National Team delivered bespoke Scottish Approach to Service Design workshops with our Pathfinders and named partners followed up with individual coaching support where appropriate.