By Nicola.Padden, Thu, 07/07/2022

In Phase One, three test sites developed and delivered targeted, proactive wellbeing calls, and aimed to identify factors that are critical for a person-centred, strengths-based, safe and effective approach.Ā Ā 

The focus was on identifying and recruiting their target population, personalising their approach to calls, risk identification and management, staff development, training and support, and liaising, referring and sign-posting to other services and community supports.Ā 

By Nicola.Padden, Mon, 13/06/2022

Proactive Telecare Outbound Calling phase 1 interim evaluation report from University of West of Scotland.

We are now in Phase 2 of this project and hope to have the full evaluation published by end of Nov 22.

By Nicola.Padden, Fri, 24/12/2021

Telecare continues to represent a vital means of providing care and support at home in Scotland. Previous studies conducted by Farrpoint and Deloitte identified considerable variation in the approaches to call handling taken across Scotland, and recommended further analysis.

The Scottish Government and COSLA commissioned Farrpoint to conduct this further analysis through a review of telecare call handling services. Following this review, we are pleased to include below, a letter from Margaret Whoriskey and John Wood, along with part 1 and 2 of the final report.

By Nicola.Padden, Tue, 30/11/2021

This report details the outcomes of engagement with current and potential users of telecare services in Scotland. We asked participants about their experiences of using telecare, and what they would like to see from a service in the future. The group was self-selected after communications sent on our behalf by The Health and Social Care Alliance Scotland (the ALLIANCE).

This is the first in a series of engagements which will be held in order to support the co-design of telecare services by providers across Scotland.

By Nicola.Padden, Tue, 03/08/2021

ResponseĀ is a key component of a telecare service; theĀ responseĀ provided can determine the outcome for the telecare customer and the impact on health and care services.Ā Ā Some of you will remember a TEC telecareĀ responseĀ workshop in 2018, at which participants agreed it would be helpful to have guidance on developing a business case for a localĀ responseĀ service.Ā 

Building Your Case for a Local TelecareĀ ResponseĀ ServiceĀ aims to support telecare service managers to make the case for introducing or improving theirĀ response.Ā 

ThisĀ resource:

By TEC Team, Mon, 08/03/2021

Scotlandā€™s Housing Network (SHN) have been providing benchmarking services to Scotlandā€™s Technology Enabled Care (TEC) programme since 2017.Ā Telecare benchmarking workshops are held quarterly for Health and Social Care Partnerships (HSCPs) that are either actively participating in the telecare benchmarking programme, or are interested in doing so.

The Impact Report attached below details the benchmarking findings for 2019/20.

By TEC Team, Fri, 08/01/2021

In late 2019 FarrPoint completed a review into Telecare Call Handling. The review established the call handling arrangements currently used in Scotland and recommended several improvements to the scope of telecare services and how they are delivered. One of these recommended improvements was for telecare partnerships to offer proactive services.

This study was commissioned to complete further investigation into proactive services. It objectives were to establish:

By TEC Team, Thu, 04/10/2018

Our second Scottish Annual Telecare Data Report, covering January ā€“ December 2017, addresses the following key deliverable within the Scottish Governmentā€™s Technology Enabled Care (TEC) Programme:

Develop a national data monitoring repository/information system which supports the use of TEC data as part of local service planning and routine care management