By Ross.Shaw, Thu, 06/07/2023

Telecare Services in Scotland are in a period of change.  As they move towards using digital phone lines, new equipment and the possible inclusion of consumer technologies, there are opportunities for services to deliver in a different way, making sure that they are meeting the needs of their customers now, and into the future.

By Nicola.Padden, Wed, 12/04/2023

The University of the West of Scotland have completed their evaluation report on Phase 1 and Phase 2 of the Proactive Telecare Outbound Calling Tests of Change Project.

This is the evaluation summary report which highlights the impact; feasibility; readiness to scale; and customer, carer and staff experience feedback as well as the full evaluation report.

This evaluation was commissioned and jointly funded by the Digital Health & Care Innovation Centre (DHI) and the TEC Programme.

By Nicola.Padden, Thu, 07/07/2022

In Phase One, three test sites developed and delivered targeted, proactive wellbeing calls, and aimed to identify factors that are critical for a person-centred, strengths-based, safe and effective approach.  

The focus was on identifying and recruiting their target population, personalising their approach to calls, risk identification and management, staff development, training and support, and liaising, referring and sign-posting to other services and community supports. 

By Nicola.Padden, Mon, 13/06/2022

Proactive Telecare Outbound Calling phase 1 interim evaluation report from University of West of Scotland.

We are now in Phase 2 of this project and hope to have the full evaluation published by end of Nov 22.

By Nicola.Padden, Fri, 24/12/2021

Telecare continues to represent a vital means of providing care and support at home in Scotland. Previous studies conducted by Farrpoint and Deloitte identified considerable variation in the approaches to call handling taken across Scotland, and recommended further analysis.

The Scottish Government and COSLA commissioned Farrpoint to conduct this further analysis through a review of telecare call handling services. Following this review, we are pleased to include below, a letter from Margaret Whoriskey and John Wood, along with part 1 and 2 of the final report.

By Nicola.Padden, Tue, 30/11/2021

This report details the outcomes of engagement with current and potential users of telecare services in Scotland. We asked participants about their experiences of using telecare, and what they would like to see from a service in the future. The group was self-selected after communications sent on our behalf by The Health and Social Care Alliance Scotland (the ALLIANCE).

This is the first in a series of engagements which will be held in order to support the co-design of telecare services by providers across Scotland.