Reports

Response is a key component of a telecare service; the response provided can determine the outcome for the telecare customer and the impact on health and care services.  Some of you will remember a TEC telecare response workshop in 2018, at which participants agreed it would be helpful to have guidance on developing a business case for a local response service. 

Building Your Case for a Local Telecare Response Service aims to support telecare service managers to make the case for introducing or improving their response. 

This resource:

Scotland’s Housing Network (SHN) have been providing benchmarking services to Scotland’s Technology Enabled Care (TEC) programme since 2017. Telecare benchmarking workshops are held quarterly for Health and Social Care Partnerships (HSCPs) that are either actively participating in the telecare benchmarking programme, or are interested in doing so.

The Impact Report attached below details the benchmarking findings for 2019/20.

In late 2019 FarrPoint completed a review into Telecare Call Handling. The review established the call handling arrangements currently used in Scotland and recommended several improvements to the scope of telecare services and how they are delivered. One of these recommended improvements was for telecare partnerships to offer proactive services.

This study was commissioned to complete further investigation into proactive services. It objectives were to establish:

Our second Scottish Annual Telecare Data Report, covering January – December 2017, addresses the following key deliverable within the Scottish Government’s Technology Enabled Care (TEC) Programme:

Develop a national data monitoring repository/information system which supports the use of TEC data as part of local service planning and routine care management

Feasibility study for the provision of universal telecare services for the over 75s.