Response is a key component of a telecare service; the response provided can determine the outcome for the telecare customer and the impact on health and care services. Some of you will remember a TEC telecare response workshop in 2018, at which participants agreed it would be helpful to have guidance on developing a business case for a local response service.
Building Your Case for a Local Telecare Response Service aims to support telecare service managers to make the case for introducing or improving their response.
This resource:
- provides a framework and checklist to prepare a local business case to further develop response arrangements;
- brings together practical ideas, evidence and information for building a business case, aiming to save time and effort;
- provides background information, ‘how to’ information, including sections on options appraisal, cost-benefit analysis and risk analysis, and reference material;
- follows the HM Treasury’s Green Book Five Case Model (Edition 2018).
It was produced in partnership, by a wide range of telecare stakeholders, service providers and practitioners. Thanks to all who were involved.