The Framework, formerly termed the Scottish Telecare Minimum Dataset, comprises an agreed core set of defined fields which capture information that illustrates how people use telecare services. The intelligence which can be gleaned from the data in the Framework will help services to:
Telecare Services in Scotland are in a period of change. As they move towards using digital phone lines, new equipment and the possible inclusion of consumer technologies, there are opportunities for services to deliver in a different way, making sure that they are meeting the needs of their customers now, and into the future.
Digital Is an enabler to how many of us live our lives now. However, in a world where not everyone has the access to this space, how do we shift the narrative to create equal opportunity and address issues of inequality for people to be included and have access to the opportunities digital has to offer? We are considering these refelctions through developing a framework for Digital Inclusion. The framework involves five Pillars for Digital Inclusion, these Pillars are:
In Phase One, three test sites developed and delivered targeted, proactive wellbeing calls, and aimed to identify factors that are critical for a person-centred, strengths-based, safe and effective approach.
The focus was on identifying and recruiting their target population, personalising their approach to calls, risk identification and management, staff development, training and support, and liaising, referring and sign-posting to other services and community supports.