Telecare

Latest updates from the TEC Telecare National Team

University of Strathclyde Research - the experience of older people receiving telecare services during the COVID-19 pandemic

In 2021, a research project led by the University of Strathclyde's School of Social Work and Social Policy, explored how telecare services have been experienced by older people during the COVID-19 pandemic. People using telecare services in three areas of Scotland were asked about service changes they had experienced, their use of wider technology, and keeping connected during periods of lockdown.

Welcome to the December 2021 Technology Enabled Care (TEC) Telecare Update. 

A general summary and update on the telecare work streams that are currently being progressed by TEC:

Telecare continues to represent a vital means of providing care and support at home in Scotland. Previous studies conducted by Farrpoint and Deloitte identified considerable variation in the approaches to call handling taken across Scotland, and recommended further analysis.

The Scottish Government and COSLA commissioned Farrpoint to conduct this further analysis through a review of telecare call handling services. Following this review, we are pleased to include below, a letter from Margaret Whoriskey and John Wood, along with part 1 and 2 of the final report.

This report details the outcomes of engagement with current and potential users of telecare services in Scotland. We asked participants about their experiences of using telecare, and what they would like to see from a service in the future. The group was self-selected after communications sent on our behalf by The Health and Social Care Alliance Scotland (the ALLIANCE).

This is the first in a series of engagements which will be held in order to support the co-design of telecare services by providers across Scotland.