If you want to find out how to use the service, please read the information pack.
Please note - you must have talked with a clinician about your symptoms and been given an information leaflet to use this service, the above is for information only.
What is it?
Self-monitoring of blood oxygen levels can be a really good way to keep track of your own progress when you have symptoms of COVID-19.
You may be offered this service by the health professional who has assessed your symptoms and has agreed with you that this would be the most suitable option for you.
Although most people start to feel better within a couple of weeks, the automated service is used to help identify any symptoms worsening over a 14-day period.
It may also be possible to support you being discharged from hospital and returning home earlier.
What do I need so I can use the COVID-19 service?
You will be given a pack (or told how it will be provided) that contains an information leaflet and an item of NHS equipment called a pulse oximeter. This is a small, simple piece of equipment used to take readings of blood oxygen levels by clipping gently onto the end of a finger for a few seconds.
You will need access to a mobile phone which you can use to receive and send SMS text messages or, if necessary, a telephone landline or mobile phone can be used to receive automated telephone calls using the keypad as an alternative. All texts or calls are free to you.
How do I get started with it?
The information pack includes a Freephone telephone number. You should phone this number as soon as possible to register. The call handler will ask you a few simple questions to check who you are and where you live. Please try and have your phone number and postcode handy. They will also make sure you can use the oximeter and whether you want to use the text messages or telephone call option and answer any questions you might have about the service. However, they cannot discuss any health issues with you.
If you are worried about your COVID-19 symptoms, please visit NHS Inform for further advice on what you should do.
The information leaflet also tells you the best way to use the oximeter and what you should do if your symptoms are getting worse.
How does it work?
Once registered, you will receive messages (texts or calls) twice a day from the national Covid monitoring service. You will be asked a few questions about your symptoms, as well as your oxygen, pulse, and temperature ( if you have a thermometer) readings. If there is any worsening in your condition (based on your replies) the system will automatically give you advice on what you should do next.
What do people think of the service?
… I’ve been quite breathless …and when I put the oxygen meter on my finger I found that the oxygen levels were fine so it was quite reassuring for me to know that there’s nothing to panic about.”
… it [COVID monitoring service] came through for us. I got to the hospital when I needed to get to the hospital, and I also got advice quite quickly by using the system.”
Frequently Asked Questions
Q: My mobile network warned me that I may be charged for these texts - will it cost me money to use the service?
A: No, the texts are free to you and you will not have to pay anything for the service.
Q: What are the opening times of the call centre?
A: The call centre is open Monday to Friday 9am - 5pm, Saturday 9am - 1pm.
Q: What is a CHI number?
The Community Health Index Number (CHI number) uniquely identifies a patient on the Community Health Index (Scotland) within the NHS in Scotland. The CHI number is ten numeric digits in length, and the first six digits are your Date of Birth (in format DDMMYY).
You may find your CHI number written on your prescriptions or any letters you have received from NHS Scotland.