One of the recommendations in the TEC Programme/Local Government Digital Office Telecare Service Continuity and COVID-19 guidance (20.03.20) was that Telecare Service Providers (TSPs) consider outbound calling to support vulnerable service users who are self-isolating and may be experiencing a reduction in contact with services, friends and family.
This report sets out information, compiled by the TEC Programme, on the approach TSPs have been taking to outbound calling during the COVID-19 outbreak.